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Privacy Policy
Scope of This Privacy Policy
At Studyora.co.uk, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you access our website or use our research, academic writing, editing, proofreading, consultation, and publication support services.
This Privacy Policy applies only to information collected through our website and online communication channels. It does not apply to information obtained through third-party websites, external platforms, or offline interactions. By using our website and services, you agree to the practices described in this Privacy Policy.
Information We Collect
To provide our services efficiently, we may collect different types of information during your interaction with our website.
Personal Information
When you submit an enquiry, request a quote, schedule a consultation, or place an order, we may collect your name, email address, phone number, country, university details, and any other information you voluntarily provide.
Project Information
To deliver personalised academic support, we collect project-related information such as your research topic, subject area, academic level, manuscript files, journal preferences, formatting requirements, deadlines, and any supporting materials you upload.
Communication Records
We maintain records of conversations conducted through email, live chat, contact forms, or other support channels to improve customer service and resolve enquiries effectively.
How We Use Your Information
The information we collect is used solely to provide and improve our services.
We may use your information to prepare quotations, process orders, deliver research support, provide editing and proofreading services, assist with publication guidance, respond to enquiries, communicate project updates, verify uploaded documents, personalise your experience, detect fraudulent activity, maintain security, and comply with applicable legal obligations.
With your permission, we may also send important service updates, promotional offers, educational resources, or announcements regarding new services. You may opt out of marketing communications at any time.
Academic Documents & Confidentiality
We understand the sensitive nature of academic research and treat every project with strict confidentiality.
All research proposals, dissertations, theses, manuscripts, journal articles, research data, unpublished findings, and supporting documents shared with Studyora.co.uk remain confidential. Your files are accessed only by authorised professionals directly involved in your project.
We never publish, distribute, or disclose your research materials without your explicit permission unless required by law.
Sharing Your Information
We do not sell, rent, or trade your personal information to third parties.
Where necessary, your information may be shared only with authorised editors, researchers, proofreaders, publication consultants, or academic specialists working on your project. Every professional operates under strict confidentiality obligations.
We may also work with trusted third-party providers for secure payment processing, cloud storage, website hosting, analytics, or communication services. These providers are contractually required to safeguard your information and use it only for authorised business purposes.
Information may also be disclosed where required by applicable laws, legal proceedings, or government authorities.
Data Retention
We retain your personal information and project files only for as long as necessary to provide our services, respond to enquiries, maintain customer records, comply with legal requirements, or resolve disputes.
Once the retention period expires, your information is securely deleted or anonymised in accordance with our internal data management procedures.
Payment Security
Protecting your payment information is one of our highest priorities.
All payments made through Studyora.co.uk are processed using secure and encrypted payment gateways. We do not store your complete debit card, credit card, or banking information on our servers.
Every project is assigned a unique order reference to ensure secure communication and efficient order management throughout the service process.
Your Rights
Depending on your location and applicable data protection laws, you may have the right to:
- Request access to your personal information.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal data where legally applicable.
- Restrict or object to certain processing activities.
- Withdraw consent where processing is based on consent.
- Request a copy of the personal information you have provided.
To exercise any of these rights, please contact https://studyora.co.uk/contact using the contact details provided on our website.